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Cancellation policy

We are looking forward to welcoming you at Schackenborg Slotskro. However, sometimes travel plans change so please be aware of our cancellation policy:

 

Stay with breakfast, non-refundable:

A stay bought as “non-refundable” is required to be paid 100 % upfront and cannot be cancelled, changed or refunded – regardless of the number of rooms and duration of stay. Schackenborg Slotskro will take payment from your credit card upon booking.

 

 

Reservation of up to 4 rooms/8 persons:

The stay can be changed and even completely cancelled without any costs until 12.00 o´clock the day before arrival. Cancellation of parts of /the entire reservation must be done in writing. Is this not done in time, one or more rooms are a No-show or you depart earlier, we reserve the right to invoice according to the booked stay.

 

In case of force majeure and/or extraordinary circumstances that are outside Schackenborg Slotskros direct controle, including natural disasters, fire, water damage, strikes, riots, illness amongst staff etc, Schackenborg Slotskro is entitled to cancel the agreement witout notice and liability.

We reserve the right for government intervention against the hotel industry such as tax changes or the like that justify a corresponding price increase.

 

You are kindly asked to guarantee the reservation with an OK per email, per post with a signature or with a credit card number within 8 days.

 

 

Parties as well as reservations of more than 5 rooms/9 persons:

A party/reservation can be cancelled without any costs until 30 days before arrival, as long as there are no other special conditions from the hotels side. If the party consists of more than 12 persons or 20 rooms the cancellation deadline is 45 days, as the hotel must have opportunity to re-rent the location/rooms.

Is the arrangement cancelled after the deadline, we will invoice 50 % of the total amount ordered.

 

No later than 14 days before arrival the hotel must receive the final number of guests/rooms if these differ from the written, confirmed number.

 

Until 3 days before arrival we accept corrections of up to 10 % in the number of persons/rooms due to illness etc.

Changes of more than 10 % or changes made after the 3-day-deadline are invoiced with 100 %. If the hotel can re-rent the rooms, there will be no charge.

Cancellations less than 24 hours before arrival will be invoice with 100 % for both menu, drinks and rooms, regardless of re-rent oppotunities.

Cancellations/bigger changes should be done in writing, either per email or per post.

 

In case of force majeure and/or extraordinary circumstances that are outside Schackenborg Slotskro direct controle, including natural disasters, fire, water damage, strikes, riots, illness amongst staff etc, Schackenborg Slotskro is entitled to cancel the agreement witout notice and liability.

We reserve the right for government intervention against the hotel industry such as tax changes or the like that justify a corresponding price increase.

 

If you wish to be invoiced per post there will be an extra fee of DKK 40,- for this.

 

You are kindly asked to guarantee the reservation with an OK per email, per post with a signature or with a credit card number within 8 days.